Shipping Policy

Order Processing and Shipping

At Cloud Saints Smoke, we strive to process and ship your orders promptly. Once your order is placed, it will typically be processed within 1-2 business days. Shipping times may vary depending on your location and the shipping method selected at checkout.

Shipping Methods and Costs

We offer a variety of shipping options to suit your needs. Shipping costs are calculated based on the shipping method chosen and the destination of the order. You will see the shipping options and associated costs during the checkout process before completing your purchase.

Delivery and Tracking

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. Please note that it may take up to 24 hours for tracking information to become available.

Responsibility for Shipping

Cloud Saints Smoke is not responsible for any loss, damage, or delays that occur during shipping. Once your order leaves our facilities, it is under the care of the shipping carrier. We recommend that you track your package and contact the carrier directly if there are any issues with the delivery. Any claims for lost, damaged, or delayed packages should be filed with the shipping carrier.

Age Verification and Legal Compliance

In accordance with federal and state regulations, all recipients of vape and smoke products must be of legal age in their respective jurisdiction. By placing an order on our site, you affirm that you are of legal age to purchase these products. Upon delivery, the carrier may require age verification and a signature to ensure compliance with legal requirements. Failure to provide valid proof of age upon delivery will result in the package being returned to us, and you may be responsible for any additional shipping charges.

Shipping Restrictions

Please note that certain products may be restricted or prohibited in some locations. It is your responsibility to understand and comply with all applicable laws and regulations regarding the purchase and shipment of vape and smoke products. We reserve the right to cancel orders that violate legal restrictions.

Contact Information

If you have any questions or concerns regarding your order or our shipping policy, please contact us at:

Cloud Saints Orlando LLC
Email: corporate@cloudsaintssmoke.com
Address: 2621 Simpson Rd, Kissimmee FL 34744, United States